CollectIQ

Debt Solution

A unique combination of seamless delivery, advanced analytics, and automated strategies.

About us

CollectIQ is the world's leading end to end debt collection platform focused on digitizing the entire collection process. with CollectIQ, your debt collections are made simpler, faster and easier with dignity to the borrower - thus, "Simplifying collection with superior Customer experience ".


Our E2E collection platform - CollectIQ, empower Financial institutions with AI, ML, and NLP - Driven Technologies to provide a seamless collection experience. Equipped with path breaking advanced features, CollectIQ simplifies the collection workflow thereby enhancing recovery outcomes.

Execution

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Infrastructure

  • 15+ years experience in call center industry.
  • Scalable, agile contact center setups.
  • Automation-first approach.
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Process

  • Strong agent quality & floor hygiene.
  • Guaranteed SLA delivery.
  • Well-defined workflows & monitoring.
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Technology

  • Best in class hardware and IT System.
  • Zero downtime process data and analytical our core strength.
  • Ensure complete delivery of SLAs.
  • We use SKIP tracing mechanism unique to us.
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People

  • Highly skilled and experienced workforce.
  • Regular training and performance monitoring.
  • Motivated team for customer satisfaction.
  • Dedicated account managers.

Key Delivery Modules

Customer Profiling
Digital Communication
Communication Priority
Dialer Strategy

Customer Profiling Module

High Intent to Pay

Low Capacity to Pay

High Intent to Pay

High Capacity to Pay

Low Intent to Pay

Low Capacity to Pay

Low Intent to Pay

High Capacity to Pay

1 Humour

  • Customer types: Sloppy repayment and competitive
  • DPD: 0-30 DPD
  • Balance Band: Across all balance bands

2 Attention

  • Customer types: Sloppy repayment, competitive, Low Capacity and Intentional Default
  • DPD: 0-30 and 30+ DPD
  • Balance Band: All balance bands excluding < 5000 INR accounts

3 Sarcasm

  • Customer types: Competitive, Low Capacity and Intentional Default
  • DPD: 0-30 and 30+ DPD
  • Balance Band: All balance bands excluding < 5000 INR accounts

4 Aggression

  • Customer types: Low Capacity and Intentional Default
  • DPD: 30+ DPD
  • Balance Band: All balance bands excluding < 5000 INR accounts

Digital Communication & Channel Performance Module

Includes all channels of communication and analytics around customer behaviour at channel level

IVR

SMS

Email

WhatsApp

App Notification

Digital Communication Priority & Quality Monitoring Module

Digital Communication Priority

  • Propensity model
  • Repayment curve priority model: Best time of the month to reach to a segment
  • Cost benefit: Communication plans at channel level based on cost budgets

Quality Monitoring Module

  • Realtime call barging and Monitoring
  • CRM for Call Quality management
  • Dashboarding and report out

Dialer Strategy and Validation Module

  • Best Time to Call
  • Penetration requirement/Intensity
  • ACR calculator
  • Resolution: High risk, medium, low risk users
  • Day wise controlling

Data Protection & Analytics

State of the art infra equipped with Tele Calling, SKIP tracing & field collection teams

Data Protection

  • Purging
  • Safe access

Analytics Capabilities

  • Early Warning Signals
  • SKIP identification
  • Field referrals
  • Advance TC monitoring tools
  • Flagging Fraud and clustered defaults

Infrastructure

  • 5000+ Sq. feet of call centre floors
  • Highly skilled quality control team
  • High level delivery on SLA and performance
  • Predictive dialling & GSM/PRI/Cloud telephony
  • Accurate reporting & performance dashboards